For returns and exchanges, please make sure that the items are not used and the original packaging and tags remain.
Please submit a return and exchange request to GOGOBABY within 14 days upon receiving the product (please provide a photo of the product and the invoice).
Any shipping fee and any related expenses arising from the returns and exchanges shall be borne by the customer.
Non-refundable and non-exchangeable items:
*Specially marked non-refundable specials
* For safety and health reasons, all diapers, baby formulas, food and personal products are non-refundable and non-exchangeable
*Products that have passed the return period
*Orders outside of Hong Kong (Mainland China and international orders are not covered in the return and exchange policy)
In case of any disagreement, GOGOBABY reserves the right of final decision. For any questions about return and exchange, you are welcome to contact GOGOBABY.